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Office 365 update: Inactive accounts being migrated

CIT has begun to move about 36,000 inactive accounts from the local Exchange system to Office 365. Because these inactive accounts don’t have any email routing to Exchange, the moves should not be noticed by or have any effect on the account owners, or on other users of Office 365.

Accounts are being moved Monday through Friday during the day so we can monitor the moves. We anticipate completing the moves by the end of June. Individuals are not being notified of the migration, since they aren’t using the accounts anyway. Please contact the IT Service Desk if you notice or hear about any issues with mail delivery, missing messages, or other routing problems.

About 27,000 of the inactive accounts are routing exclusively to other destinations, such as Cmail or Gmail. The remaining 9,000 inactive accounts have no routing at all.

Once the moves are completed, students will be able to access any Exchange Group Accounts (or other accounts) that they’ve been authorized to access. Requests for one-off mailbox moves will no longer be needed. Also, there will be no difference in mailbox size between faculty/staff and students. All Office 365 accounts are 25 GB, as are student Cmail accounts.

Students will continue to be guided to Cmail as their primary email service. However, all students also automatically have an Office 365 account created for them, in case they need to access Exchange Group Accounts or other Office 365 accounts, for example, as part of a student job. Unlike Office 365, students can keep their Cmail account after they graduate.

Office 365 Update: March 29

Updates since the March 22 update:

1) Outlook 2011 error when sending to contact groups:
Microsoft’s 14.3.2 update to Outlook 2011 for Mac, released March 12, 2013, causes this error. The workaround is to expand the contact group before clicking Send.

2) One of the iTunes syncing options (which is NOT the default option) can cause calendar loss:
iTunes includes an option to sync local calendars on a computer to an iOS device. This option is NOT enabled by default. If enabled, it can cause irreversible loss of the individual’s Office 365 calendar. See how to check settings.

3) Email delays and order of receipt:
An information page on what can cause email delays, Microsoft’s service delivery targets, and how to report email delays is now available.

 

Other Known Issues

For the latest updates, please refer to the Office 365 site’s page outlining known but unresolved issues with Office 365, and troubleshooting tips for common Office 365 problems.

Please continue reporting issues with Office 365 to the IT Service Desk.

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