Progress summary:
As of February 15, campus migration is at 76 percent, with 17,935 accounts moved. We are on track to complete nearly all migrations by February 28. See the Office 365 progress bar.

Note that this progress bar does not include accounts for which there is no routing to an Exchange mailbox provided by CIT. Those accounts will be moved at the end.

Updates and known issues:
For the latest updates, please refer to the Office 365 site’s page outlining known but unresolved issues with Office 365, and troubleshooting tips for common Office 365 problems.

Please continue reporting issues with Office 365 to the IT Service Desk .

New issues since the Feb. 8 update:

1) Outlook 2010 issues:

Reminder: Outlook 2010 must have the latest updates to work correctly with Office 365. Please be sure to complete the “before migration” and “after migration” steps.

IMPORTANT: Please report any ongoing problems with Outlook 2010 after the required version of Outlook 2010 has been in place and running for at least 48 hours. Additional data from individuals is very important to help us continue troubleshooting with Microsoft. Issues that users are continuing to report include losing delegate access, not seeing calendar changes as expected, slow calendar performance, and problems accessing Exchange Group Accounts. Please continue reporting these and other cases to the IT Service Desk.

2) Slow performance immediately after migration:
In some cases, full synchronization is taking up to 48 hours to complete after an account has been moved to Office 365. Newly migrated Outlook 2010 or Outlook 2011 users may notice slow performance for the first day or two and may be more satisfied temporarily using Outlook Web App instead.
3) iOS update and calendar/email performance for iPhone and iPad:
Some individuals who update their iPhone or iPad to iOS6.1 (or 6.1.1) may see very slow performance with email or calendar on their device. This is a known bug in iOS6.1 that is triggered when the device is used to accept an exception to a recurring meeting. Apple intends to release an update that addresses the bug. In the meantime, affected individuals can take these steps.

4) Duplicate messages when mail is being forwarded:
Re-enabling the Exchange Transport Agent on February 12 re-introduced the issue that some individuals who forward their mail to another email system may see some duplicate issues. CIT is continuing to work with Microsoft on this issue.

5) “Envelope From” issue (pdg.netid@groups.cornell.edu):
Individuals who forward their email to another email system were not receiving certain messages because the “Envelope From” address was being altered to the format “pdg.netid@groups.cornell.edu”. Re-enabling the Exchange Transport Agent on February 12 temporarily resolved this issue. CIT is continuing to work with Microsoft on this issue.

6) Apple Mail troubleshooting for “missing” mail:
Some Apple Mail users report that they don’t see all their mail after migration. The solution is to rebuild the mailbox.

7) Junk Mail settings:
We are continuing to investigate issues related to Junk Mail settings. Please report issues with Junk Mail to the IT Service Desk to help with our troubleshooting.